National Carrier Kenya Airways (KQ) has refuted media claims of a shortage of cabin crew that has resulted in delays and disruptions of flights.
KQ noted that the articles published by the Nation Media Group (NMG) outlets Daily Nation and Business Daily did not include the over 314 new cabin crew the airline added to the number of its employees.
“KQ adheres to industry regulations, meticulously following the operational guidelines outlined by the regulatory authority, the Kenya Civil Aviation Authority, to ensure the highest standards of right staffing, safety and service,” stated Kenya Airways.
“Kenya Airways currently has 853 Cabin Crew compared to 936 pre-COVID. Moreover, it’s worth noting that the recent flight delays acknowledged by the airline are primarily attributable to logistical challenges related to the on-time delivery of spare parts, as transparently communicated earlier,” added KQ.
The national carrier further noted it is dedicated to resolving the challenges it is experiencing and has assured its customers of continued operational excellence in line with its commitment to the highest safety standards.
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“Like any other organisation, sometimes employees are unable to turn up for work for varied reasons, sickness, family emergency, etc. In this scenario the crew scheduling team will reach out to those not rostered through phone calls or WhatsApp messages on their availability,” stated KQ.
“It is important to state that this is an industry practice world over. It is therefore unethical and very unprofessional to reference regular WhatsApp messages and imply that it is a contribution to Cabin crew shortage”.
The Pride of Africa has further indicated that it is addressing the shortage of pilots it is experiencing as a result of multiple pilots calling in sick.
“We are committed to overcoming these challenges swiftly to maintain operational excellence.”